Technical Operations Specialist 80-100% (f/m/x)

comparis.ch is Switzerland’s leading comparison platform. For over 30 years, we have compared rates and services from health insurers, insurance companies, banks, and telecom providers, and offer the country’s largest online marketplaces for real estate and cars. Our comprehensive comparisons create transparency and help users make the right decisions for themselves. With over 80 million visitors per year, we are one of Switzerland’s most visited websites. Nine out of ten people know us as THE independent comparison platform in Switzerland.

Now that you know about our company, let’s get to the point: we need your support!

As a Technical Operations Specialist, you will serve as the technical interface between our partners, Operations, Product Management, and our Engineering team. You will ensure the smooth operation of our marketplace products, with a particular focus on our real estate marketplace. In this role, you will analyze technical inquiries from our partners, investigate issues systematically, and resolve them independently whenever possible.

• Analyze and handle technical partner inquiries related to our marketplace products.
• Perform root cause analysis across the entire data, import, and publishing pipeline.
• Independently resolve configuration issues and minor technical problems.
• Conduct technical triage and create detailed, actionable tickets for the Engineering team when dealing with more complex issues.
• Support the technical onboarding of new CRM, portal, and agency partners, including configuring and launching new integrations.
• Validate data quality, field and category mappings, and support test data deliveries through to successful go-live.
• Monitor and analyze logs, technical services, and data quality to proactively identify issues and anomalies.
• Assist partners with technical questions related to APIs and system integrations.
• Document solutions, maintain runbooks, and continuously improve support and operational processes.
• Work closely with Operations, Account Management, Product Management, and Engineering.

• A completed vocational training or a degree in Computer Science, Business Informatics, or a related field.
• Initial professional experience in technical 1st or 2nd level support, Technical Operations, System Integration, or a comparable role.
• Strong analytical thinking skills and a passion for systematically investigating technical issues and developing sustainable solutions.
• A solid understanding of data flows, APIs, web applications, and system integrations.
• Initial experience with databases (SQL or NoSQL) and a willingness to deepen your knowledge of databases and technical systems.
• A structured, independent, and solution-oriented working style, along with good judgment on when to resolve issues independently and when to escalate them.
• Excellent communication skills with the ability to explain technical concepts clearly to different audiences.
• Fluent German and good English language skills.

• Experience with monitoring and log analysis tools such as Kibana or Datadog.
• Knowledge of REST APIs, Auth0, Azure Blob Storage, SFTP, or CDN solutions.
• Initial experience reading backend code (e.g., .NET).
• Familiarity with CRM systems such as Zoho.
• Experience working in a marketplace, platform, or SaaS environment.

At Comparis, we believe that empowering our employees leads to the best results. We foster a culture of transparency, mutual respect, and trust. Lifelong learning is part of our DNA-we try new things and continuously develop as individuals and as a team. You can expect flat hierarchies, a high degree of autonomy and creative freedom, and a competent, motivated team that supports you and helps you grow. Last but not least, we offer flexible working hours, the possibility to work remotely, and the option to take unpaid leave.

Then don’t hesitate-apply today! If you have any questions, Simone, our People Business Partnerin, will be happy to help. We look forward to your application!

Note for recruiters: For this position, we only consider direct applications.