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(Junior) Customer Success & Product Operations Specialist 80-100%, (f/m/x)

Permanent employee, Full-time · Zürich (Birmensdorferstrasse)
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Über uns

comparis.ch ist die führende Vergleichsplattform der Schweiz. Seit über 25 Jahren vergleichen wir Tarife und Leistungen unter anderem von Krankenkassen, Versicherungen, Banken und Telekom-Anbietern und bieten die grössten Schweizer Online-Marktplätze für Immobilien und Autos. Mit umfassenden Vergleichen erzeugen wir Transparenz und helfen unseren Usern, die für sie richtigen Entscheidungen zu treffen. Mit über 80 Millionen Besuchern pro Jahr sind wir eine der meistgenutzten Websites der Schweiz. Neun von zehn Menschen kennen uns als DIE unabhängige Vergleichsplattform der Schweiz.

Jetzt, wo wir mit dem Unternehmensteil durch sind, kommen wir zum Punkt: Wir brauchen deine Unterstützung! 

Was du bei uns bewegen wirst

  • Aktive Mitgestaltung einer innovativen digitalen Plattform im Rahmen eines interdisziplinären Teams

  • Enger Austausch und Zusammenarbeit mit Produktmanagement, Vertrieb und unserem User Advisory Team zur stetigen Optimierung des Kundenerlebnisses

  • Eigenständige Durchführung von Markt- und Wettbewerbsanalysen zur Identifikation neuer Potenziale

  • Unterstützung bei der datenbasierten Analyse und verständlichen Aufbereitung komplexer Sachverhalte als Entscheidungsgrundlage

  • Selbstständige Bearbeitung von Kundenanfragen sowie, falls erforderlich, Weiterleitung an die zuständigen Fachabteilungen

Was wir dafür von dir erwarten

  • Erste Erfahrung im Customer Success, Account Management oder einem ähnlichen Bereich – gerne digital.

  • Technische Affinität und Offenheit, sich in neue digitale Tools und Systeme einzuarbeiten.

  • Interesse an digitalen Plattformen und Freude an der Mitgestaltung innovativer Lösungen.

  • Analytisches Denkvermögen und Fähigkeit, komplexe Themen verständlich aufzubereiten.

  • Kommunikationsstark, teamorientiert und selbstständig in der Arbeitsweise.

  • Sehr gute Deutschkenntnisse, Englisch von Vorteil.

  • Sicherer Umgang mit MS Office; Kenntnisse in Analyse- oder CRM-Tools sind ein Plus

Dafür kannst du Folgendes von uns erwarten
Bei Comparis glauben wir daran, dass wir mit eigenverantwortlichem Handeln aller Mitarbeitenden zu den besten Ergebnissen kommen. Wir pflegen eine Kultur der Transparenz, des gegenseitigen Respekts und des Vertrauens. Wir leben Lifelong Learning, probieren viel Neues aus und entwickeln uns als Individuen, aber auch als Team stetig weiter. Ausserdem erwarten dich bei uns flache Hierarchien, viel Autonomie und Gestaltungsspielraum sowie ein kompetentes und motiviertes Team, das dich bei deiner Arbeit berät, unterstützt und es dir leicht macht, über dich hinauszuwachsen. Last, but not least bieten wir flexible Arbeitszeiten mit der Möglichkeit, remote zu arbeiten, und die Option, unbezahlten Urlaub zu beziehen.
Überzeugt?

Dann zögere nicht und bewirb Dich noch heute auf unsere Stelle. Falls Du noch Fragen hast, steht Dir Daphne, unsere People Management Leaderin, gerne zur Verfügung. Wir freuen uns auf Deine Bewerbung!

Hinweis für Personalvermittler: Für diese Position berücksichtigen wir ausschliesslich Direktbewerbungen.

comparis.ch, Daphne Rühl, People Management Lead
Birmensdorferstrasse 108, 8003 Zürich
Tel: +41 44 360 53 73, people@comparis.ch
Apply for this job
About us

comparis.ch is Switzerland’s leading comparison platform. For over 25 years, we have compared rates and services from health insurers, insurance companies, banks, and telecom providers, and offer the country’s largest online marketplaces for real estate and cars. Our comprehensive comparisons create transparency and help users make the right decisions for themselves. With over 80 million visitors per year, we are one of Switzerland’s most visited websites. Nine out of ten people know us as THE independent comparison platform in Switzerland.

Now that you know about our company, let’s get to the point: we need your support!

What you will do

  • Actively help shape an innovative digital platform as part of an interdisciplinary team

  • Work closely and collaboratively with product management, sales, and our User Advisory Team to continuously optimize the customer experience

  • Independently conduct market and competitor analyses to identify new opportunities

  • Support data-based analysis and clearly prepare complex issues as a basis for decision-making

  • Independently handle customer inquiries and, if necessary, forward them to the appropriate departments

What we expect

  • Initial experience in customer success, account management, or a similar field-ideally digital

  • Technical affinity and openness to learning new digital tools and systems

  • Interest in digital platforms and enthusiasm for helping to shape innovative solutions

  • Analytical thinking and the ability to clearly explain complex topics

  • Strong communication skills, team orientation, and an independent work style

  • Very good German skills, English is an advantage

  • Confident use of MS Office; experience with analytics or CRM tools is a plus

In return, here is what you can expect from us

At Comparis, we believe that empowering our employees leads to the best results. We foster a culture of transparency, mutual respect, and trust. Lifelong learning is part of our DNA-we try new things and continuously develop as individuals and as a team. You can expect flat hierarchies, a high degree of autonomy and creative freedom, and a competent, motivated team that supports you and helps you grow. Last but not least, we offer flexible working hours, the possibility to work remotely, and the option to take unpaid leave.

Have we triggered your interest?

Then don’t hesitate-apply today! If you have any questions, Daphne, our People Management Leader, will be happy to help. We look forward to your application!

Note for recruiters: For this position, we only consider direct applications.

comparis.ch, Daphne Rühl, People Management Lead
Birmensdorferstrasse 108, 8003 Zürich
Tel: +41 44 360 53 73, people@comparis.ch

Apply for this job
About us

comparis.ch is Switzerland’s leading comparison platform. For over 25 years, we have compared rates and services from health insurers, insurance companies, banks, and telecom providers, and offer the country’s largest online marketplaces for real estate and cars. Our comprehensive comparisons create transparency and help users make the right decisions for themselves. With over 80 million visitors per year, we are one of Switzerland’s most visited websites. Nine out of ten people know us as THE independent comparison platform in Switzerland.

Now that you know about our company, let’s get to the point: we need your support!

What you will do

  • Actively help shape an innovative digital platform as part of an interdisciplinary team

  • Work closely and collaboratively with product management, sales, and our User Advisory Team to continuously optimize the customer experience

  • Independently conduct market and competitor analyses to identify new opportunities

  • Support data-based analysis and clearly prepare complex issues as a basis for decision-making

  • Independently handle customer inquiries and, if necessary, forward them to the appropriate departments

What we expect from you

  • Initial experience in customer success, account management, or a similar field-ideally digital

  • Technical affinity and openness to learning new digital tools and systems

  • Interest in digital platforms and enthusiasm for helping to shape innovative solutions

  • Analytical thinking and the ability to clearly explain complex topics

  • Strong communication skills, team orientation, and an independent work style

  • Very good German skills, English is an advantage

  • Confident use of MS Office; experience with analytics or CRM tools is a plus

In return, here is what you can expect from us

At Comparis, we believe that empowering our employees leads to the best results. We foster a culture of transparency, mutual respect, and trust. Lifelong learning is part of our DNA-we try new things and continuously develop as individuals and as a team. You can expect flat hierarchies, a high degree of autonomy and creative freedom, and a competent, motivated team that supports you and helps you grow. Last but not least, we offer flexible working hours, the possibility to work remotely, and the option to take unpaid leave.

Have we triggered your interest?

Then don’t hesitate-apply today! If you have any questions, Daphne, our People Management Leader, will be happy to help. We look forward to your application!

Note for recruiters: For this position, we only consider direct applications.

comparis.ch, Daphne Rühl, People Management Lead
Birmensdorferstrasse 108, 8003 Zürich
Tel: +41 44 360 53 73, people@comparis.ch

Apply for this job
About us

comparis.ch is Switzerland’s leading comparison platform. For over 25 years, we have compared rates and services from health insurers, insurance companies, banks, and telecom providers, and offer the country’s largest online marketplaces for real estate and cars. Our comprehensive comparisons create transparency and help users make the right decisions for themselves. With over 80 million visitors per year, we are one of Switzerland’s most visited websites. Nine out of ten people know us as THE independent comparison platform in Switzerland.

Now that you know about our company, let’s get to the point: we need your support!

What you will do

  • Actively help shape an innovative digital platform as part of an interdisciplinary team

  • Work closely and collaboratively with product management, sales, and our User Advisory Team to continuously optimize the customer experience

  • Independently conduct market and competitor analyses to identify new opportunities

  • Support data-based analysis and clearly prepare complex issues as a basis for decision-making

  • Independently handle customer inquiries and, if necessary, forward them to the appropriate departments

What we expect from you

  • Initial experience in customer success, account management, or a similar field-ideally digital

  • Technical affinity and openness to learning new digital tools and systems

  • Interest in digital platforms and enthusiasm for helping to shape innovative solutions

  • Analytical thinking and the ability to clearly explain complex topics

  • Strong communication skills, team orientation, and an independent work style

  • Very good German skills, English is an advantage

  • Confident use of MS Office; experience with analytics or CRM tools is a plus

Dafür kannst du Folgendes von uns erwarten

At Comparis, we believe that empowering our employees leads to the best results. We foster a culture of transparency, mutual respect, and trust. Lifelong learning is part of our DNA-we try new things and continuously develop as individuals and as a team. You can expect flat hierarchies, a high degree of autonomy and creative freedom, and a competent, motivated team that supports you and helps you grow. Last but not least, we offer flexible working hours, the possibility to work remotely, and the option to take unpaid leave.

Have we triggered your interest?

Then don’t hesitate-apply today! If you have any questions, Daphne, our People Management Leader, will be happy to help. We look forward to your application!

Note for recruiters: For this position, we only consider direct applications.

comparis.ch, Daphne Rühl, People Management Lead
Birmensdorferstrasse 108, 8003 Zürich
Tel: +41 44 360 53 73, people@comparis.ch

Apply for this job
Apply for this job
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